Passwords

Resetting Passwords

Passwords can be reset using three different methods. Users can:
  1. click the Forgot Password? link on the main login screen.
    Note: If you have two failed challenge questions, the account wil be locked.
  2. contact an Account Administrator to reset a password.
  3. click the Change Password link in the User Information section of their User Profile.

Password Requirements

Passwords must conform to the following criteria:
  • Eight characters long
  • Contain three of the four character groups:
    • At least one uppercase character (A-Z)
    • At least one lowercase character (a-z)
    • At least one numeric character (0-9)
    • At least one special character, consisting of the following: ! " # $ % ' ( ) * + , - . /: ; = ? @ [ \ ] _ ` { | } ~
  • Passwords can only be changed once every 48 hours.
  • Passwords must be changed every 90 days.

Unsuccessful Login

You will be locked out of the system after:
  • five failed login attempts, or
  • two failed challenge question responses
If this happens, you must contact your account administrator or Customer Service to have your account unlocked.
Note: If your account is locked you must contact your account administrator account administrator or Customer Service to have your account unlocked.